Refund policy
POMI — Booking, Cancellation & Refund Policy
Last updated: November 2026
This policy explains the general booking and cancellation information for apartments featured on POMI.
1. Enquiries and Booking Confirmation
An enquiry does not guarantee a reservation. Availability, dates, rates and booking conditions must be confirmed before a reservation is accepted.
Customers should receive confirmation of the agreed booking details before making payment.
2. Payment
Payment arrangements may differ between properties. Customers should confirm the total amount due, payment recipient and payment deadline through an authorised contact before transferring funds.
3. Minimum Stay
Some properties have minimum-stay requirements. These will be communicated during the enquiry or booking process.
4. Cancellation and Changes
Cancellation, date changes and refund conditions may vary by property.
The applicable cancellation terms must be communicated and agreed upon before payment. Customers should contact POMI or the relevant property contact as soon as possible if they need to change or cancel a booking.
5. Refunds
Where a refund is due under the confirmed booking terms, the refund arrangements and expected processing time will be communicated to the customer.
Refunds are subject to the cancellation conditions agreed upon for the specific property and applicable law.
6. Refundable Caution Fees
Some apartments require a refundable caution fee.
The amount, inspection process, refund timing and any permitted deductions must be communicated before the booking is confirmed. Any deductions should be explained to the guest.
7. Property-Specific Conditions
Individual properties may have additional rules relating to check-in, check-out, guest limits, facilities and house rules. These should be communicated before the booking is confirmed.
8. Questions
For assistance with a booking, cancellation or refund enquiry, please contact POMI through the contact details on our website.
POMI — Curated Spaces. Beautiful Stays.